Key performance indicators (KPIs)

We track a series of financial and non-financial metrics that demonstrate the progress we are making against the key pillars of our strategy

  Customers

  People

  Partners

  Processes and systems

Comment

Headline financial metrics broadly in line with expectations.

Revenue impacted by continued decline in legacy activities.

Anticipated increase in net debt as a result of planned increases in capital expenditure.

Revenue £m

The total amount the Group earns from the sale of goods or services.

Revenue £m

EBITDA1 £m

Earnings before interest, tax, depreciation and amortisation. A measure of profitability.

EBITDA £m

Profit before tax1 £m

A measure of profit that does not take into account the cost of corporation tax.

Profit before tax £m

Net cash inflow from operations £m

Cash flow from operating activities adjusted for non-cash items.

Net cash inflow from operations £m

Net debt £m

A metric that shows the Group’s indebtedness.

Net debt £m

1. Before exceptionals.

Impact of health and safety incidents

Number of days lost due to health and safety incidents.

Impact of health and safety incidents

Comment

We focus on continuous education and implementation of improved ways of working that keep health and safety incidents to a minimum. The working days lost relate to just three incidents, with one incident accounting for 26 days. All incidents are thoroughly investigated and action is taken to prevent recurrence wherever possible.

Availability of fibre-based broadband

Number of premises passed in Hull and East Yorkshire by our roll-out of KC Lightstream.

Availability of fibre-based broadband

Comment

We achieved our target of making our fibre-based broadband services available to 45,000 homes and businesses in Hull and East Yorkshire, by March 2015.

Roles with a competency profile

Number of role profiles which have been mapped against our new behaviour and technical competencies.

Roles with a competency profile

Comment

We introduced a competency framework in 2014/15 to enable better utilisation of our people skills and support career progression.

Employee volunteering

Number of employee hours we have donated to community projects.

Employee volunteering

Comment

In 2014, 2,000 additional volunteering hours were devoted to delivering a specific Prince’s Trust activity.

In 2015, schools, charities and community groups across Hull and East Yorkshire have benefited from our employees’ time and skills during the year.