Enterprises

Enabling enterprises to achieve business outcomes through technology

Small and medium-sized businesses

Supporting small and medium-sized businesses to exploit the benefits of cloud services

Consumers

Helping consumers live more connected lives

Financial highlights

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Proposed full year dividend per share chart

1. Before exceptionals.

PERFORMANCE REVIEW

Operational highlights

  • Performance in line with expectations
  • Progress across all key focus areas
    • Success of and growth in demand for IP-based ‘Workplaces’ portfolio, including successful HM Revenue & Customs (HMRC) implementation and further significant opportunities in pipeline
    • Acceleration of fibre deployment in Hull and East Yorkshire, following continued strong demand for fibre and broadband services, well ahead of national average
  • Business transformation continues to create a more agile operating model
    • Integration of brands to focus investment on growth in the enterprise, small and medium-sized business (SMB) and consumer markets
    • Continued move towards effective, efficient support services/ back-office operations and implementation of common systems and processes supports consolidation of teams

Our strategy

We understand and anticipate the needs of our customers and align our products, services and solutions to meet those needs and create a unique brand experience.

We want to provide an environment where we attract, develop, sustain and enable all of our people to demonstrate and apply their capabilities, providing opportunities for everyone to reach their full potential.

We recognise that our customer needs are better met if we work seamlessly with carefully selected partners to create combined service offerings.

Customer service excellence is underpinned by robust processes and systems.

 

OUR STRATEGY